You can shop with complete confidence at P`tit Rock with our Returns Policies.

7 Day Return Policy

Returned goods which are not faulty or have not been sent in error will be credited at 90% of the original invoice value and must be returned to us unused, in a re-saleable condition and in the original packaging. We will be unable to refund any postage fees.

Unfortunately we are unable to offer any 7 Day Return Policy on Tattoo Inks as we cannot guarantee sterility of this product once it has been delivered.

Please return your products directly to the following address: Returns Department 

P`tit Rock

ZA de l'Estuaire,
9 Allée des Chardonnerets, 50220 Poilley, France

Terms and Conditions of Returns:

  • Products must be in the unused condition that you received them and in the original box and packaging.
  • All returns must have a completed Returns Form.
  • All returns must be sent by an insured, trackable delivery service.
  • Tattoo Inks are exempt from our 7day Return Policy.
  • When your refund is processed, the funds will be returned to the original payment method which may take up to 10 working days to appear as cleared funds.
  • The 7 day Return Policy does not apply to items that are faulty/damaged – such items will need to be returned in accordance with our Damaged or Faulty Items Returns Policy

Damaged or Faulty Items Return Policy

In the unlikely event that you receive a product from us that is damaged during delivery or defective we will be happy to refund or replace at no cost to yourselves. We will issue a full refund (including postage) or a replacement at no additional cost. Please notify our Returns Department within 3 days of receipt by calling +33 (0) 2 33 60 88 19 or complete a Returns Form and email to [email protected]. We will be happy to arrange a collection of the faulty or damaged item if required.

Terms and Conditions of Damaged or Faulty Items Returns:

  • Notification of damage or fault must be within 3 days of receipt.
  • All returns must be sent by an insured, trackable delivery service.
  • Products must be in the unused condition that you received them and in the original box and packaging.
  • We may ask for images of the damage before issuing a refund or replacement.
  • We may ask for return of the goods before issuing a refund or replacement.
  • All returns must have a completed Returns Form.

Failed Items Return Policy

P`tit Rock try hard to ensure that all products they supply meet our high standards of quality. We operate within the BSI British and European Standard BS EN ISO 9001:2015; however should you encounter any problems with any of our products please contact our Returns Department on +33 (0) 2 33 60 88 19 and they will advise on the course of action. Alternatively you can email [email protected]

Terms and Conditions of Failed Items Returns Policy

  • Certain items may require you contacting the supplier directly to resolve the fault.
  • Any returnable items must be packed to arrive with us safely.
  • All returns must be sent by an insured, trackable delivery service.
  • All returns must have a completed Returns Form.
  • If the returned product has no fault on testing then you will be asked to pay for a delivery charge before we are able to return the product.
  • Certain products may need to be returned to the manufacturer for repair which could take up to 5 weeks for return.
  • If any items are out of warranty you will be advised of the repair cost and carriage cost before we proceed.

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