European & Rest of World Delivery
All European shipments made by UPS and placed by 4pm Monday to Friday will be despatched the same day providing there are no external factors beyond our control*. Orders received on Saturday and Sunday or Public Holidays will be despatched on the next working day.
Standard European Delivery
Standard European Delivery across the Netherlands, France, Spain, Belgium, Austria & Germany is normally 2 to 3 working days. Standard delivery to Italy is 3-5 working days.
Next Day European Delivery is also available. Please see your delivery options at the checkout.
Deliveries to rest of the world
Delivery outside of the countries listed above varies depending on the weight and destination but if you require an exact quote see your delivery options at the checkout.
Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the product is responsible for these fees, including import duty and customs duty which are generally requested by the carrier. By placing an order you are agreeing to this as a main term and condition.
Certain countries require recipients of our goods to hold relevant licencing. This is the responsibility of the consignee to ensure they have all necessary paperwork to receive their shipment. Should the consignee not be able to provide the required paperwork to local authorities to release the order no refund will be processed.
There are a small number of special products that we do not hold in stock ourselves and order from the manufacturer at the point that you place your order. This is due to specific manufacturer processes. Special products that go through this process are highlighted on our site within their individual product descriptions.
P`tit Rock offer a comprehensive policy for unwanted or damaged goods. Please go to our Returns Policy page for more details.
*External Factors beyond our control
Please be aware that on occasion due to external delivery factors beyond our control Next Day Delivery cannot be 100% guaranteed.
Any orders containing restricted or hazardous substances are subject to additional transportation or Civil Aviation authorities’ rules and procedures which may cause a delay in despatch and delivery.
Delivery options only showing chargeable services
If your order is under £25 in value (before VAT) but exceeds 2 kilograms in packed weight your order must be sent via UPS at an additional cost due to Postal restrictions.
Orders delayed at despatch
Sometimes there can be additional factors which means your order needs extra checks and administration before being released. On occasion this can cause a slight delay to despatch. Any orders containing restricted items for instance need extra checking before release.
Signature upon delivery
All parcels delivered through UPS will require a signature upon receipt of delivery. Parcels can be delivered anytime between 8.30am and 6.00pm. Timed Deliveries and Saturday deliveries may be available at an extra cost.